CONDITIONS OF CONTRACT AWB
I want to send or receive a package or personal effects by air. what are the required rates, conditions, customs documents, etc.?
If you want to send a shipment or personal effects, we invite you to contact the export departments of freight handling companies present at the airport or one of the many freight forwarders, who can provide you with more detailed information on prices and shipping conditions of your package by air.
I am expecting a package / personal effects sent on board the plane, how can i know if they have arrived? how to remove them?
When sending your shipment or your personal effects, a document called -Air Waybill [AWB] or Air Transport Letter [LTA] bearing a number) must have been given to you by the airline or by the freight forwarder .If you have entrusted your shipment to a freight forwarder, please contact the freight forwarder with the AWB number. If you did not use a freight forwarder, contact the agents of the company on which your goods traveled (contacts are on the website).
To independently collect your shipment, you must first complete customs import formalities (see the customs website), then present yourself with your AWB to the agent of the company on which were transported your goods.
Pour retirer de manière indépendante votre expédition, vous devez d’abord effectuer les formalités douanières à l'importation (consulter le site des douanes) et vous présenter ensuite avec votre AWB à l'agent d’assistance de la compagnie sur laquelle ont été transportés vos marchandises.
What are the opening hours?
You can see this information in our contacts section of the website.
What are the conditions in order to transport a coffin by air?
Air transport from one country to another of a coffin requires formalities and is subject to specific conditions. For any questions relating to this subject, please contact the customs services, the agents of the companies, the funeral homes or use a freight forwarder specialized in this type of transport